I am trying to cancel my membership but the website says they are not familiar with my...

GetHuman-inaya's customer service issue with Animal Jam from August 2018

2 views
 | 
291 similar
 | 
0 following
Help with my Animal Jam issue
First: share to improve GetHuman-inaya's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-inaya's next move: try calling Animal Jam again.
The best way to get your problem resolved is to tap the button below to start calling Animal Jam. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-inaya may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-inaya's own words
I am trying to cancel my membership but the website says they are not familiar with my email address. Meanwhile, I see in my email the information it has given me as the parent about my membership and how I will be charged each month. I would like to cancel my membership and I have the full name on my card, billing address, and last * digits on my card available to provide to someone who could help me cancel.
GetHuman-inaya did not yet indicate what Animal Jam should do to make this right.
I have an issue with Animal Jam too
How GetHuman-inaya fixed the problem
We are waiting for GetHuman-inaya to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Animal Jam's attention and get better help faster. Tap below to get started.
Having Animal Jam issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Animal Jam email you?
This email address isn't valid
Follow this issue
See how GetHuman-inaya fixes it.
This email address isn't valid

Animal Jam

Customer service issue
Reported by GetHuman-inaya
Aug 24th, 2018 - 4 mons ago
I have an issue with Animal Jam too
Not resolved
Seen by 2 customers so far
Similar issue to 291 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-inaya started working on this issue
Aug 24th 10:57pm