I got scammed lots of valuable items by a user named leftey but they said it was a backup account.

GetHuman837118's customer service issue with Animal Jam from June 2018

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The issue in GetHuman837118's own words
I was trying toshow my offer but not trade for the giveaway ... I got scammed a phantom beanie, rare bat wings, sword, peocock feathers, nerd glasses, a long orange wrist and some rims, I was at a give away wich was trust and im always very careful, so at first i traded my wrist ad they gave it back, so, I kept going higher and they kept giving back. I trusted them. then i gave my biggest offer, *everything listed* and accidently clicked confirm, since i trusted them, i asked for a trade back, but they refused and locked me out of their den, then i saw them in jamaa township and asked again but they refused unbuddied me and left. my username is clarar* and the scammers username leftey, but they said it was a backup so they could have switched. thank you.
I reported the player but not much happens when you report
I would like my stuff back and the user suspended or banned
I've been on animal jam for over a year
I've reported and warned people about that user
I have an issue with Animal Jam too
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Animal Jam

Animal jam
Customer service issue
Reported by GetHuman837118
Jun 30th, 2018 - a yr ago
I have an issue with Animal Jam too
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Seen by 8 customers so far
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Timeline
GetHuman837118 started working on this issue
Jun 30th, 2018 6:04pm
GetHuman837118 indicated the issue is not fixed yet.
Jun 30th, 2018 8:55pm
GetHuman837118 indicated the issue is not fixed yet.
Jul 1st, 2018 4:36am