Today I was very disappointed with your brewery. Your security guards where very unprof...

GetHuman1040334's customer service issue with Angry Orchard Cider Company from August 2018

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The issue in GetHuman1040334's own words
Today I was very disappointed with your brewery. Your security guards where very unprofessional. I had my dog and yes I understand that it is YOUR POLICY that I can not leave my dog in the car unattended, but to tell me that having the car running is unacceptable with the windows down. Also your guard stated “that if I was to have a heart attack”, so what your security guard was stating that property is more important then human life. The laws state that a dog is property only. The guard then stood by my car to make sure I left. Where does it state that I’m not allowed to stay in my car with my dog while my husband and kids stay? I looked up the law and no where does it state you are not allowed to leave your dog in a vehicle.**New York: NY Agri. & Mkts. * ***-d*“A companion animal *cannot be* confined in motor vehicle in extreme heat or cold without proper ventilation or other protection where confinement places companion animal in imminent danger of death or serious injury due to exposure.”**Proper ventilation windows down, car running sounds like I was taking care of my dog and there was no immediate danger, it wasn’t even that hot outside.**Also your retire NYPD cop should have been more professional when I told him I was a police officer, he grilled me like I was not telling the truth. If he was that unsure he should have just asked me for my ID I did not appreciate him asking me a lot of questions to the point that he had to tell me that he worked in the ** Pct and his tax number I never asked him and didn’t care where he worked before. If being a security guard is to laid back... he may need to rethink and look for a more exciting job. I know that when Im retired I will have more respect for officers that are on my job and he could have acted a lot better, could have told me if someone stayed in the car that would be fine but no he continue to stand by my car to make sure family and I left. **As far as if I will ever return I’m not sure but I hope that your company will see that your security guard take thing way to far and not everything has to be blown out of proportion. Something should be treated in a more professional way.

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Angry Orchard Cider Company

Customer service issue
Reported by GetHuman1040334
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 12 others
0 customers following this
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GetHuman1040334 started working on this issue
Aug 27th, 2018 3:51am

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