Product: GE Washer has been out of service due to a torn rubber seal in the front door...
GetHuman-karlmck's customer service issue with Angie's List from May 2020
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Product: GE Washer has been out of service due to a torn rubber seal in the front door. My wife got on Angie's List to find a service repair man to come and look at the washer. On May *, ****, Edmond, Oklahoma Kyler from Alpha Appliance Repair, phone *: ***-***-**** who told us he was the most reasonable and could do the job.*Before he got to the house I sent him a picture of the torn seal as well as the Washer ID * plus the Serial *. Thinking he would bring the part with him.*He said this is great and Thanks.*On the initial phone call he quoted us $**.** fee for showing up to look the unit. I was at the front door when Kyler arrived and realized that he did not have the part or much of anything else. I asked him why he did not have the part and said that he had to do an overview and make sure nothing else was wrong.*During his visit he told me about his experience of working with Sears for the last * years and that is why he went out on his own. Kyler looked at the unit for about *-* minutes and he said it was the worst torn seal he has seen. *Anyway he said he could fix it and it would be @ a cost of $***.**. I had no problem with that. *He would have to order the part which would take a couple of days and then he would be back on Thursday May **th to fix the washer. I said great. Then when he asked me for the fee to show up all of the sudden it went from $**.** to $**.**. Both my wife and I heard him say $**.** on the first call. I went ahead an paid him the $**.** which would make the final bill after completion cost $***.**. *On Monday, May **th I called to follow up with Kyler and he said he would be there on Thursday the **th to fix the washer and I said great and would see him on Thursday.*Since that call on May **th, I have not heard from Kyler. There have been many phone calls and messages to him to call me and let me know where we stand. *There has been nothing. *The washer is still not fixed.**I need something done. We feel we have been duped. I would like to get my $**.** back. Please let me know what you can do.
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Customer service issue
Reported by GetHuman-karlmck
May 20th, 2020 - 3 years ago
I have an issue with Angie's List too
Seen by 8 customers so far
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May 20th, 2020 4:23pm
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