Carey Swain and Son collected $*** from me for materials on ** Aug to begin small bathr...

GetHuman-pirmyv's customer service issue with Angie's List from August 2018

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The issue in GetHuman-pirmyv's own words
Carey Swain and Son collected $*** from me for materials on ** Aug to begin small bathroom *'x*' remodel on ** Aug at ****. Siting rain on Monday, he arrived close to *pm and then left with his crew for lunch. The crew returned at *:** pm and tore floor and partial wall for *hrs ***mins. Wednesday they arrived near **am and couldn't work without leaving my floor completely open to pier and beam dirt. He had no supplies at all and said there would be no time to go all the way to Fort Worth and come back and do his Plumbing so the crew could put the floor in and my house wouldn't be open to the elements. My work schedule did not permit them to come on Thursday Friday because I work nights and sleep during the day and they had prior knowledge of this. I agreed to wait until Monday but since they were there and hadn't done anything I asked if they could remove the debris that was blocking access to my backyard and was told that they would return and pick it up but they never did. I text called and got no response at all. The next morning I had a text saying he had a flat tire and was trying to get it fixed and that's why he never returned to text or phone call. The bottom line is he scheduled this work with me knowing full well that he was scheduled for jury duty. He would not return phone calls or texts until I text him and told him that I put a hold on the T riyals at Home Depot and for him not to go pick up the materials that I purchased my own and that we needed to have a serious conversation before his scheduled arrival on Monday. I sent that text at *:** p.m. the next day after he told me that he would come back and remove the debris. That morning he text and said that he would come after jury duty to remove the debris. He was in my backyard at night in the dark trying to pick up debris because he did not respond until I sent that hold on materials text. At that time I stated to him that I no longer trusted him and that he needed to return whatever materials that he got and refunded me my money. I have a witness that was present when I told him to keep $*** to cover the demo work that they did for Less Than * hours and that he needed to get with me and return my money to me on Monday. He stated that he would let me know what time on Monday by Saturday today. I text him earlier to find out what time he planned on meeting me with my $***. I have heard nothing from him. I need to know what I need to do to resolve this. I am so disappointed. My house was built in **** they've got Rags down in the toilet opening drain to stop fumes from coming up in my house. The walls you can see outside because of the construction that was done in **** the outside frame. I need that money to have a new contractor come in and complete this job as soon as possible. I was more than generous paying $*** for basically nothing but inconveniences for me. What can be done to resolve this matter so that I can get my money and move on with the remodel?. I have text and screenshots of phone logs and the witness and the check that he cashed that stated materials on it
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Angie's List

Customer service issue
Reported by GetHuman-pirmyv
Aug 25th, 2018 - 4 mons ago
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Seen by 6 customers so far
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GetHuman-pirmyv started working on this issue
Aug 25th 4:57pm
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Aug 25th 5:00pm
GetHuman-pirmyv indicated the issue is not fixed yet.
Aug 27th 4:59am