Greetings,**My name is Hanan Keinan, I live in Israel, and in my house, there are Ander...
GetHuman-hanankei's customer service issue with Andersen Windows from May 2019
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The issue in GetHuman-hanankei's own words
Greetings,**My name is Hanan Keinan, I live in Israel, and in my house, there are Andersen's windows that were installed almost * years ago.*On **.*.**** we contacted your company representative in Israel to report about a windowpane that was cracked as a result of overheating from the sun. It is important to note that nothing has been damaged or caused by any external disturbance. My wife was at home at that moment and heard the shattering of the window.*This is a huge window in the living room. It is important to note that this is a very dangerous situation because we have a small children at home.*After we contacted customer service in Israel we were promised that they would arrive soon to install a new window.*Since **.*.****, we have not received a new glass yet! Every time we called customer service in Israel, we are told that they taking care of it, but in practice - nothing happens.*Since we fill very disappointed and depressed from the service in Israel, we decided to contact you in order to handle the matter.*Beyond the aesthetic aspect, this is a real danger to live like this! we have small children and we host small children, and we have to keep an eye on them so they do not approach the window (it is a huge window that is installed low so the children have direct access to it).*In addition to that, we used to rent the house through the airb&b network for short periods when we are not at home, and since the window was broken we can not rent it, which causes a significant loss of income for us.**If you need, we can send you pictures of the window as well as Whatsapp messages we have managed with customer service in Israel.**We Hope to hear from you soon.**Thank you,*Hanan and Maya Keinan
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