When I submitted the kit it was actually done by my sister and not me. This was last ye...

GetHuman6123415's Problem With Ancestry DNA issue with Ancestry.com from May 2021

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The issue in GetHuman6123415's own words
When I submitted the kit it was actually done by my sister and not me. This was last year I believe. Her DNA was showing up as mine. I called Ancestry DNA and they told me that I could change that very easily they going into my account and clicking on her name changing it to my name and to change the birthdate to be sure to change the birthdate of my birthday. I did all that but still when I go into the account my sister is showing up as the person instead of me. I also tried to do a DNA myself and when I tried to activate the kit it wouldn’t recognize my name because it thinks my sister is me so it wanted to know how I was related to myself. If somebody could please help me with this so I can get this straightened out in my tree thank you

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Ancestry.com

Problem With Ancestry DNA issue
Reported by GetHuman6123415
May 28th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1341 others
0 customers following this

Timeline

GetHuman6123415 started working on this issue
May 28th 5:59pm

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