Approximately * years ago I took ordered your DNA kit and ultimately received my result...

GetHuman5871914's customer service issue with Ancestry.com from March 2021

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The issue in GetHuman5871914's own words
Approximately * years ago I took ordered your DNA kit and ultimately received my results. Periodically i checked my results for updates. However over the years i have changed my email carriers. Additionally i have purchased a new computer, resulting in my having forgotten old pass words and user names. Coupled with this my Mastercard which I used to purchase the kit, now has a number. **I would really like to access my account but no one has been able to provide me the assistance I need. Please help! My current email address is******@***.com However my *previous email address may have contained debra conner or cookie. Please help me as i don't want to have to start all over.

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Ancestry.com

Customer service issue
Reported by GetHuman5871914
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1424 others
0 customers following this

Timeline

GetHuman5871914 started working on this issue
Mar 22nd 12:41am