I can no longer access my account that I have had with you for years. It was automatic...
GetHuman-ayersb's Account Access issue with Ancestry.com from September 2020
Help with my Ancestry.com issue
First: share to improve GetHuman-ayersb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-ayersb may need:
Account holder name, Billing address, Email address on account, and Your birthday
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-ayersb's own words
I can no longer access my account that I have had with you for years. It was automatically renewed on Sept * ****. My long time username is no longer recognized*As a result of exporting a tree from Family Tree Maker to Ancestry, I now apparently have * accounts because the user name is different and the account has no paid subscription.*HELP! Please use email address for contact.*Ayers W Baughman******@***.com*mailing address: PO Box ***, Bluffton, SC *****
GetHuman-ayersb did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-ayersb fixed the problem
We are waiting for GetHuman-ayersb to fix the problem and share the solution with the rest of us customers.
Please help with my Ancestry.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.