I can no longer access my account that I have had with you for years. It was automatic...

GetHuman-ayersb's Account Access issue with Ancestry.com from September 2020

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The issue in GetHuman-ayersb's own words
I can no longer access my account that I have had with you for years. It was automatically renewed on Sept * ****. My long time username is no longer recognized*As a result of exporting a tree from Family Tree Maker to Ancestry, I now apparently have * accounts because the user name is different and the account has no paid subscription.*HELP! Please use email address for contact.*Ayers W Baughman******@***.com*mailing address: PO Box ***, Bluffton, SC *****

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Ancestry.com

Account Access issue
Reported by GetHuman-ayersb
Sep 14th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1250 others
0 customers following this

Timeline

GetHuman-ayersb started working on this issue
Sep 14th, 2020 8:35pm
GetHuman-ayersb indicated the issue is not fixed yet.
Sep 20th, 2020 10:42pm