My name is Jill Henderson and I live in Ma.*My husband opened a * month account for me...

GetHuman5060877's customer service issue with Ancestry.com from July 2020

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The issue in GetHuman5060877's own words
My name is Jill Henderson and I live in Ma.*My husband opened a * month account for me. It expired. I want to renew it.*Each time I put in my credit card number it bounces it and says it will not go through.*This may be because the credit account associated with the start of my account*was my husband's.*How to I join up again so that I can pay for the subscription myself?*I tried * different phone number a bunch of times and they all had ** minute wait-times.*HELP PLEASE!!!

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Ancestry.com

Customer service issue
Reported by GetHuman5060877
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1352 others
0 customers following this