I have been a member*subscriber of ancestry.com since **** (off and on). I had my DNA t...

GetHuman3834202's customer service issue with Ancestry.com from October 2019

Help with my Ancestry.com issue
The issue in GetHuman3834202's own words
I have been a member*subscriber of ancestry.com since **** (off and on). I had my DNA tested by Family Tree DNA (y-DNA ** loci and Full mtDNA) in ****. This year I had the ancestry DNA test done. I have over **** close (*th) cousins and over **,*** total matches. I recommend your site however, most of your subscribers are copy-cats and do very little basic research, that is not your fault. However, you take advantage of that fact and advertise on TV showing a person (woman) claiming she found out she was related to the WASHINGTONS by looking at public trees. That is Bull and you know it!!!! **Well, **** it, I DO DESCEND FROM THE WASHINGTONS in three ways. **My Question: Why not set up a special projects concept to connect members*subscribers under a WASHINGTON FAMILY TREE (or Jefferson, Franklin, etc). **Family Tree DNA has various projects on specifiy profiles of DNA data. You could advertise that as a selling point. **Sincerely,**Wayne Eugene Racine

GetHuman3834202 did not yet indicate what Ancestry.com should do to make this right.

How GetHuman3834202 fixed the problem

We are waiting for GetHuman3834202 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman3834202
Oct 26th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 5503 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday

Timeline

GetHuman3834202 started working on this issue
Oct 26th, 2019 6:50pm
GetHuman3834202 shared this issue with others over email
Oct 26th, 2019 6:51pm

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies