I have been a member*subscriber of ancestry.com since **** (off and on). I had my DNA t...

GetHuman3834202's customer service issue with Ancestry.com from October 2019

Help with my Ancestry.com issue
The issue in GetHuman3834202's own words
I have been a member*subscriber of ancestry.com since **** (off and on). I had my DNA tested by Family Tree DNA (y-DNA ** loci and Full mtDNA) in ****. This year I had the ancestry DNA test done. I have over **** close (*th) cousins and over **,*** total matches. I recommend your site however, most of your subscribers are copy-cats and do very little basic research, that is not your fault. However, you take advantage of that fact and advertise on TV showing a person (woman) claiming she found out she was related to the WASHINGTONS by looking at public trees. That is Bull and you know it!!!! **Well, **** it, I DO DESCEND FROM THE WASHINGTONS in three ways. **My Question: Why not set up a special projects concept to connect members*subscribers under a WASHINGTON FAMILY TREE (or Jefferson, Franklin, etc). **Family Tree DNA has various projects on specifiy profiles of DNA data. You could advertise that as a selling point. **Sincerely,**Wayne Eugene Racine

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Customer service issue
Reported by GetHuman3834202
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 5503 others
0 customers following this
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GetHuman3834202 started working on this issue
Oct 26th, 2019 6:50pm
GetHuman3834202 shared this issue with others over email
Oct 26th, 2019 6:51pm

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