I already have an account. Received a message that I had to retake the test.**Now what...

GetHuman-jmjcarme's Technical Support issue with Ancestry.com from March 2019

Help with my Ancestry.com issue
The issue in GetHuman-jmjcarme's own words
The problem: I already have an account. Received a message that I had to retake the test.**Now what do I do?
GetHuman-jmjcarme did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-jmjcarme fixed the problem
Closed out the website and opened a new ancestry.com app. **She already had an account. Logg *****She already had an account. Opened it and logged in. Followed the information which asked for her test's serial number. Filled in the number, then answered all the questions.*When she tried to follow your test signup instructions, she got into a loop the same way I did when I enrolled. Once you are into the loop, nothing else would work.
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Ancestry.com

Technical Support issue
Reported by GetHuman-jmjcarme
Mar 29th, 2019 - 6 mons ago
I have an issue with Ancestry.com too
Fixed
GetHuman-jmjcarme shared how to fix
Seen by 9 customers so far
Similar issue to 3655 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-jmjcarme started working on this issue
Mar 29th 10:21pm
GetHuman-jmjcarme confirmed the issue is fixed. Hooray!
Mar 30th 3:08am