GetHuman-greatore's customer service issue with Ancestry.com from March 2019
Help with my Ancestry.com issue
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The issue in GetHuman-greatore's own words
I am trying to get into my results which my son, Simon Greatorex gave to me as a present earlier this year. I also ordered a kit for my granddaughter (which has not as yet been used) her email address is *****@***.com. My son has tried to email to me my results, which I have received once and am unable to get into it anymore, when I try I keep coming up as Charlott Urban. My email address is *****@***.com. I am finding this very frustrating and would like this resolved as soon as possible. Thank you ... My son gave me a DNA kit which has come back to him and he has emailed the results to me. I also ordered a kit for my granddaughter, Charlotte but am waiting for her to do it. I cannot get into mine, as it keeps saying *hello Charlotte* which is my granddaughter's name! Can you help me get into mine? Thank you.
To be able to get into my results on my computer
Because I am being patient
Everything within my knowledge.
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