My name is Barbara Crisp, I have been searching my family and my husband's family for t...

GetHuman2464610's customer service issue with Ancestry.com from March 2019

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The issue in GetHuman2464610's own words
My name is Barbara Crisp, I have been searching my family and my husband's family for the past * years. I purchased a DNA kit for him and he received the results-but I can no longer locate them. Ronald T. Crisp passed last July, I gave his computer to my granddaughter-it was wiped clean. His email addresss was *****@***.com. Is it possible to receive another copy of his DNA results and receive any emails you may have sent him regarding matches to him. His date of birth was Dec. *, ****. Our address is **** W Villa Chula, Glendale, Az. *****..Home tel. is *** *** ****, cell is *** *** ****.
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Ancestry.com

Customer service issue
Reported by GetHuman2464610
Mar 12th, 2019 - 5 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 2 customers so far
Similar issue to 3328 others
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Timeline
GetHuman2464610 started working on this issue
Mar 12th 8:53pm