I ordered the DNA test the other day and got a confirmation. **********. This morning...

GetHuman2328398's customer service issue with Ancestry.com from February 2019

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The issue in GetHuman2328398's own words
I ordered the DNA test the other day and got a confirmation. **********. This morning I received an email saying I hadn't completed the transaction, so I ordered another one through Amazon. Then I went on my credit card and see you charged the card. And while I've typed this, you sent me an email saying the package is on the way. NO ONE answers your phone. I want to cancel my order and will use the Amazon package.
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Customer service issue
Reported by GetHuman2328398
Feb 28th, 2019 - 3 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 5 customers so far
Similar issue to 3096 others
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GetHuman2328398 started working on this issue
Feb 28th 6:34pm