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The issue in GetHuman2328398's own words
I ordered the DNA test the other day and got a confirmation. **********. This morning I received an email saying I hadn't completed the transaction, so I ordered another one through Amazon. Then I went on my credit card and see you charged the card. And while I've typed this, you sent me an email saying the package is on the way. NO ONE answers your phone. I want to cancel my order and will use the Amazon package.
GetHuman2328398 did not yet indicate what Ancestry.com should do to make this right.
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