Hello*I called customer service because I did not remember my password and I no longer...

GetHuman-acrexp's customer service issue with Ancestry.com from February 2019

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The issue in GetHuman-acrexp's own words
Hello*I called customer service because I did not remember my password and I no longer have access to the email address associated with it.*Customer service told me to contact you since they could not locate my account. She told me you had ways of digging deeper than her.**So here I am. I had a subscription to Ancestry.com. I had some health changes in my life and had to give it up. Things are better now and my wife bought me one of your DNA kits so I tried to log in with what I had written down in my notes but could not get in and could not retrieve my password because I do not have access to the email address that I used then.**I wanted to link the DNA data to my account instead of creating a new one since I had put quite a bit of work into it.**I used ******@***.com**acrexp for a username**The password I had on file was*RK****RK**My Name is *Richard L. Mason Jr.**I'm not sure what other info would help but let me know and I'll get what I can.**Thanks in advance.*Richard Mason
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Customer service issue
Reported by GetHuman-acrexp
Feb 17th, 2019 - 8 mons ago
I have an issue with Ancestry.com too
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Feb 17th 4:24am