My DNA Search is ready to be viewed.*My email address is correct, but had to have a cod...

GetHuman2224981's customer service issue with Ancestry.com from February 2019

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The issue in GetHuman2224981's own words
My DNA Search is ready to be viewed.*My email address is correct, but had to have a code to reset my password. When I entered the code, it was invalid. When I went back to try it again, I kept being given more reset codes-each one invalid. I need specific help on how to do this... I am using*My IPhone...I called to speak to someone over * hours ago... I do not want to pay * dollars a month to sign up For technical help for a single issue, and then have to pay monthly or remember to cancel it. I need help on this one issue... Is it possible to speak on the phone to a live technician? I am experiencing trouble having to jump thru technical hoops to answer a problem of resetting my password. This has taken me several efforts, and It is very disappointing to not be able to view my information. Much of my day has been spent on this waiting for help, too.
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Ancestry.com

Customer service issue
Reported by GetHuman2224981
Feb 17th, 2019 - 8 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 6 customers so far
Similar issue to 2920 others
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