I would like to NOT auto-renew my subscription. There is no "cancel subscription" optio...

GetHuman-lentjes's customer service issue with Ancestry.com from February 2019

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The issue in GetHuman-lentjes's own words
I would like to NOT auto-renew my subscription. There is no "cancel subscription" option on "My Account" page. Site says I have to call customer service. I did and after entering last * digits of CC* and zip, it put me on hold to talk to a customer service rep. On hold ** min without any indicator of wait time. No option to request a call back. Tried changing my credit card * but the site won't permit a non-valid card. EXTREMELY ANNOYED!!!!
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Customer service issue
Reported by GetHuman-lentjes
Feb 16th, 2019 - 8 mons ago
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Seen by 5 customers so far
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GetHuman-lentjes started working on this issue
Feb 16th 4:47pm