Ancestry had my husband, Charles M Scott Jr, add a tree to do his DNA. However, he is...

GetHuman-myrnasco's customer service issue with from February 2019

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The issue in GetHuman-myrnasco's own words
Ancestry had my husband, Charles M Scott Jr, add a tree to do his DNA. However, he is already in my tree. He keeps getting matches to him but none of it goes into my tree. They said it would go into my tree automatically. It does not. It always takes it to his name and wants him to sign up for Ancestry. He is already in Ancestry with all his info in Big*Scott*Family*Tree****-*. How do we EVER get this corrected? Thanks
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Customer service issue
Reported by GetHuman-myrnasco
Feb 16th, 2019 - 8 mons ago
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Feb 16th 11:03am