I called. The recording said a ** min, wait. I waited. In **min. the phone rang multi...

GetHuman2210008's customer service issue with Ancestry.com from February 2019

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The issue in GetHuman2210008's own words
I called. The recording said a ** min, wait. I waited. In **min. the phone rang multiple times, then put me back at the beginning recording. The recording then said it was a ** min wait. I waited. In ** minutes I WAS DISCONNECTED. I pay a lot for Ancestry, and I avoid contacting you for help. This is infuriating. My issue: I want OFF the new Beta system for my DNA matches. I need the stars & blue dot system. I need to be able to make notes on my matches. The new features are not useful to me, so they are of no interest. I still miss the page numbers and the total count of DNA matches that Ancestry removed. I am one unhappy customer.
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Customer service issue
Reported by GetHuman2210008
Feb 14th, 2019 - 8 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 4 customers so far
Similar issue to 2889 others
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GetHuman2210008 started working on this issue
Feb 14th 10:11pm