I am a new member trying to activate my account. The system is playing games with me...

GetHuman1962463's customer service issue with Ancestry.com from January 2019

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The issue in GetHuman1962463's own words
I am a new member trying to activate my account. The system is playing games with me. After trying to sign in with no existing password I tried to create one. I received a code on my email and entered the code in the appropriate box but it was not accepted. Then I tried the new member route and created a password but again they would not let me in. I am sure that this was not a typo on my part
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Ancestry.com

Customer service issue
Reported by GetHuman1962463
Jan 14th, 2019 - a mon ago
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Seen by 4 customers so far
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Timeline
GetHuman1962463 started working on this issue
Jan 14th 4:51pm