There is something wrong with new 'incapsula' (I'm not a robot) because it doesn't work...

GetHuman1701337's customer service issue with from December 2018

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The issue in GetHuman1701337's own words
There is something wrong with new 'incapsula' (I'm not a robot) because it doesn't work no matter how many times I follow the instructions.*You need to remove this because is inexcusable for us customers to get into our own account. There has to be a much simpler way for ancestrydna customers to sign-in to their account. Please let me know about this and what you can do to make this process much easier, otherwise I will have to cancel my account.
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Customer service issue
Reported by GetHuman1701337
Dec 6th, 2018 - 6 mons ago
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GetHuman1701337 started working on this issue
Dec 6th, 2018 12:37pm