Charges by ancestry.com were taken out of my charge account, Sandra L. Skeenes, beginni...

GetHuman-slskeene's customer service issue with Ancestry.com from December 2018

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The issue in GetHuman-slskeene's own words
Charges by ancestry.com were taken out of my charge account, Sandra L. Skeenes, beginning with April **, ****. They are as follows:*April **, ****, $***.**. May, ****, $**.**. Dec. *, ****, $***.**. May **, ****, $**.**. and Nov. **, ****, $**.**.*...Of these charges, only the Dec. *, ****, $***.**, is actually my charge. Margaret R. Bishop is of the same address, and somehow it seems that, though we have separate ancestry accounts, hers were all charged to me. (We had already worked out the April **, **** charge of $***.**.) She was unaware that I was being charged for the "World Explorer." (I had cancelled my "Pre-Trial" on Dec. *, ****.)*...ancestry.com Customer Service cancelled the Nov. **, ****, charge of $**.** today, Dec. *, ****, Confirm. no. *********. Please delete the other $**.** charges on my card, and under the circumstances, please do not charge the "World Exployer" fees to Margaret Bishop. The Customer Service representative told us to contact you via email to "sort this out." *My email address is *****@***.com. Margaret R. Bishop's is *****@***.com.
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Ancestry.com

Customer service issue
Reported by GetHuman-slskeene
Dec 1st, 2018 - 6 mons ago
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Timeline
GetHuman-slskeene started working on this issue
Dec 1st, 2018 11:57pm