I got a husband and then my husband done a DNA test under his name Bobby W Riley.com @y...

GetHuman1660069's customer service issue with Ancestry.com from November 2018

1931 similar
0 following
Help with my Ancestry.com issue
Next: our robot will wait on hold for GetHuman1660069 to get a Ancestry.com rep on the line!
Always use the GetHuman Phone tocall Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1660069's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1660069 may need:
Account holder name, Billing address, Email address on account, and Your birthday
The issue in GetHuman1660069's own words
I got a husband and then my husband done a DNA test under his name Bobby W Riley.com @yahoo.com sorry and his results come in by first test and I was contaminated so they sent me another one I did it and we haven’t seen anything on it and it’s been months and I’d like a arm to see if they can’t find it I’m Carmen Riley Bobby Riley‘s wife and my email address is Carmen *.with a capital and Carmen *.Riley not capitalized ****@iCloud.com so if you could find that test or tell me what happened to it than I would greatly appreciate it
GetHuman1660069 did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman1660069 fixed the problem
We are waiting for GetHuman1660069 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1660069 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1660069
Nov 30th, 2018 - 6 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 2 customers so far
Similar issue to 1931 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1660069 started working on this issue
Nov 30th, 2018 2:18pm