Ancestry *I just purchased a dna kit for $** on *****. Today it is on sale for $** and...

GetHuman-cnardecc's customer service issue with Ancestry.com from November 2018

2 views
 | 
1893 similar
 | 
0 following
Help with my Ancestry.com issue
Next: our robot will wait on hold for GetHuman-cnardecc to get a Ancestry.com rep on the line!
Always use the GetHuman Phone tocall Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-cnardecc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cnardecc may need:
Account holder name, Billing address, Email address on account, and Your birthday
The issue in GetHuman-cnardecc's own words
Ancestry *I just purchased a dna kit for $** on *****. Today it is on sale for $** and there is an option to add DNA ancestry traits for $**. Are you able to add the ancestry traits to what I already purchased ? Or can I cancel my first order and reorder with the ancestry traits?*Carol Nardecchia**Order *: ***********On Monday, November **, ****, *:**:** PM EST, Ancestry ******@***.com* wrote:
GetHuman-cnardecc did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-cnardecc fixed the problem
We are waiting for GetHuman-cnardecc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cnardecc fixes it.
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman-cnardecc
Nov 27th, 2018 - 9 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 2 customers so far
Similar issue to 1893 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-cnardecc started working on this issue
Nov 27th, 2018 1:30am