In late August I mailed in a DNA test kit on my elderly father, William Richardson from...

GetHuman1628801's customer service issue with Ancestry.com from November 2018

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The issue in GetHuman1628801's own words
In late August I mailed in a DNA test kit on my elderly father, William Richardson from **** Forest Hill Avenue, Richmond, VA. I created an Ancestry account for him since it was required to submit the test. However, we have not gotten any results back about his results. My father is ** years old (DOB *******) and suffers from acute dementia and does not understand anything. It would be such a blessing for us to get these results since my father was an orphan and we know absolutely NOTHING about his heritage or background. He served in WWII and retired from DuPont as a factory worker in the **'s.*Can you PLEASE help me find his results???*His daughter,*Kathy C*****@***.com****-***-****
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Ancestry.com

Customer service issue
Reported by GetHuman1628801
Nov 26th, 2018 - 3 mons ago
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GetHuman1628801 started working on this issue
Nov 26th, 2018 5:15pm