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The issue in GetHuman-julierut's own words
I purchased ancestory DNA for my husband last year for Christmas. After the results came back we decided to start a family tree search. We paid for extra time after the initial pkg expired..we finally, after a year, came to the ends of our searches. It was a fun sometimes eye opening experience. We decided then to order posters for our girls for Christmas this year. We were unable to do this because My Canvas does NOT recognize acrobat Adobe so it would not let us go to the site or order anything. After several attempts and conversations with My Canvas, they said there was nothing they could do. Pretty heartbreaking to say the least. Perhaps ancestory should make sure that the source you outsource is user friendly and warns customers that this situation may occur. We are devastated that we cannot preserve our family heritage for our girls and their kids to look back on one day!
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