Hello, Back in late June I purchased your basic DNA kit in the mail and having recently...

GetHuman-amgaudi's customer service issue with Ancestry.com from November 2018

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The issue in GetHuman-amgaudi's own words
Hello, Back in late June I purchased your basic DNA kit in the mail and having recently moved I put it aside for a time I could use it. Yesterday after I received a year-to-date summary of my MasterCard charges I noticed that in addition to the $**.** I was originally charged, I have been incurring monthly charges dating back to July, **** in the amount each month of $**.**. What this means is I have been OVERCHARGED by Ancestry a total of $***.**. I tried calling your customer service today, and after being on hold for more than ** minutes I hung up. I need this error to be corrected. Thank you.
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Ancestry.com

Customer service issue
Reported by GetHuman-amgaudi
Nov 23rd, 2018 - 3 mons ago
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GetHuman-amgaudi started working on this issue
Nov 23rd, 2018 3:28pm