ISSUES:*Cannot edit tree info.*Cannot make a new tree.*Cannot print info off from trees...

GetHuman1503867's customer service issue with Ancestry.com from November 2018

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Help with my Ancestry.com issue
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The issue in GetHuman1503867's own words
ISSUES:*Cannot edit tree info.*Cannot make a new tree.*Cannot print info off from trees**I have two computers* one is my husband's and the other is mine, from which I created all my Ancestry.com trees. **Starting * days ago, I could not see my DNA Traits info and it mysteriously re-appeared (on my computer). I was only able to submit one tree edit. I tried using different browsers - same results.**However, if I go on my husband's computer, I can create a tree and make edits galore. **With the quick edit feature, if I click from my computer on the link, the first thing that happens is the tree page darkens* the white edit box comes up and then another where I put the information in. When I click to enter, the page is frozen. Only way out is to click out of Ancestry totally, or click the back button. **Over several customer service calls, (only one rep had some technical insights) I have cleared cookies, disabled Adaware, etc. I was told it is my computer that is the problem without any offer of further insight*advice.**Not sure why DNA Traits decided to reappear if the problem is all my computer. **I also had*have a download "circle" that I didn't have before on my pages and a series of numbers at the upper left corner of my homepage that I didn't have before. **Need some further answers*technical guidance.

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Ancestry.com

Customer service issue
Reported by GetHuman1503867
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1706 others
0 customers following this

Timeline

GetHuman1503867 started working on this issue
Nov 6th, 2018 2:20am