Went to **** census, entered John Bettis, then entered Obion County, Tennessee and tapp...

GetHuman1472033's customer service issue with Ancestry.com from November 2018

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The issue in GetHuman1472033's own words
Went to **** census, entered John Bettis, then entered Obion County, Tennessee and tapped search. What came up was everything but what I asked for. It gave me John Bettis in Massachusetts, Arkansas, etc. Your filter is not working. * days ago it worked but yesterday and today it does not. Entering just the surname Bettis and Obion County, Tennessee gave me the same mess - everything from NY to every where else, it did give me some in TN but I would have to have searched through over *,*** people. I have been with ancestry.com for ** years or better and do expect there will be problems at times but you are usually quick to repair the problem. My husband buys me ancestry every year so the account I use is under his e-mail. In the space provided below I will be putting in my e-mail not his.
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Ancestry.com

Customer service issue
Reported by GetHuman1472033
Nov 2nd, 2018 - a mon ago
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GetHuman1472033 started working on this issue
Nov 2nd 5:28pm