I wrote to you previously - Request ******** - I think in August. I had bought a kit f...

GetHuman1388448's customer service issue with Ancestry.com from October 2018

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Help with my Ancestry.com issue
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The issue in GetHuman1388448's own words
I wrote to you previously - Request ******** - I think in August. I had bought a kit for my brother-in-law who didn't use it. Barcode **-****-****-****. I had my sister check the collection tube and the expiration date was **-**-****. I thought he was going to submit it before then, but instead she gave it back to me because he doesn't want to do it now. You had offered to send me a replacement. I didn't think it was going to be necessary at the time, but now I would like to ask you if you could do that. I also bought a kit in August for my sister but she doesn't want to do it either. So I now have * kits. My brother has agreed to take one so we can have info for our paternal side. But I digress. I would really appreciate it if you could send me a replacement. Please advise. Thank you! Marilyn White, **** Southbridge Dr., Apt. **, Greenwood IN *****.

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Ancestry.com

Customer service issue
Reported by GetHuman1388448
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1615 others
0 customers following this

Timeline

GetHuman1388448 started working on this issue
Oct 22nd, 2018 4:29am