I send my issue and Ancestry keep sending the code to my landline phone which of course...

GetHuman-woodsonr's customer service issue with Ancestry.com from September 2018

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The issue in GetHuman-woodsonr's own words
I send my issue and Ancestry keep sending the code to my landline phone which of course does not accept texts.**As I indicated, I started an account for my mother Ruth MaRIE Richardson Woodson but had to use my email address. My mom is now deceased and the system will not allow me to make an account of my own. It keeps sending a code to my landline which, of Course, doesn't accept texts. *The system will not allow me to start my own account because I have the same email address. lHow can we resolve this issue....I have been trying for months to get it resolved.
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Ancestry.com

Customer service issue
Reported by GetHuman-woodsonr
Sep 25th, 2018 - 2 mons ago
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GetHuman-woodsonr started working on this issue
Sep 25th 8:55pm