Cannot sign in to validate or activate a dna kit that I received as a present. Cannot r...

GetHuman-feiritea's customer service issue with Ancestry.com from August 2018

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The issue in GetHuman-feiritea's own words
Cannot sign in to validate or activate a dna kit that I received as a present. Cannot remember my password! Tried to re-register using my other email address. I am getting nowhere!*The site is archaic and very user unfriendly!
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Customer service issue
Reported by GetHuman-feiritea
Aug 22nd, 2018 - a mon ago
I have an issue with Ancestry.com too
Fixed
Seen by 2 customers so far
Similar issue to 1264 others
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Timeline
GetHuman-feiritea started working on this issue
Aug 22nd 9:16am
GetHuman-feiritea indicated the issue is not fixed yet.
Aug 22nd 9:16am