About a week ago I had purchased the special the one $** special and I put my card numb...

GetHuman1021105's customer service issue with Ancestry.com from August 2018

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The issue in GetHuman1021105's own words
About a week ago I had purchased the special the one $** special and I put my card number in on the site and went through all the information needed and it gave me a confirmation page at the end and now it is saying that I have not purchased it and I have a bank statement saying that it has come out of my bank at $**.** I just want to confirm that the DNA test is on its way and I don't have to repurchase like the site is telling me to
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Ancestry.com

Customer service issue
Reported by GetHuman1021105
Aug 21st, 2018 - a mon ago
I have an issue with Ancestry.com too
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Seen by 6 customers so far
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GetHuman1021105 started working on this issue
Aug 21st 11:32pm