After getting our DNA test results I cannot get into Ancestry.com
GetHuman-beags's customer service issue with Ancestry.com from August 2018
Help with my Ancestry.com issue
The issue in GetHuman-beags's own words
I was trying to see our DNA test results and access my account in ancestry.com ... Marcia Beal and I (Donald Beal) sent in our DNA tests using her g-mail address for her sample and I used my e-mail address for my sample. I have received messages saying our DNA results are ready. Since receiving the messages, everything comes up with her name, with a request that she join Ancestry.com. The account has been in my name for years, and now I can't log in, and when I go to look at my DNA results I get an error message and I cannot access them.
I have been a member for years
granting me access
*-** years and our trees are there
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