well, I did get to research one person, then it went all tickity-boo again.

GetHuman-beauspan's customer service issue with Ancestry.com from August 2018

Help with my Ancestry.com issue
The issue in GetHuman-beauspan's own words
search someone new ... When I try to research someone new, I enter the data, hit search, and the orange 'Search' command box grays and says 'searching...', but never displays ANY results, and has no connection line in the address bar, and goes back to the normal orange 'Search' command box. Very frustrating. I seem to be logged in okay, I can connect with my tree, just cannot search.
I have come into a rare book with a lot of biographical information in it* I'd like to share with the descendants of these individuals. The one person I was able to share it with before the whole thing blew was so excited to get this!
I don't know, diagnosing the problem?
When did the sun start shining? ** years or so?
I've tried reloading the search page with the search information on it. tried shutting down and then booting up and searching again.
I have an issue with Ancestry.com too
How GetHuman-beauspan fixed the problem
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Ancestry search
Customer service issue
Reported by GetHuman-beauspan
Aug 10th, 2018 - 7 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 5 customers so far
Similar issue to 1123 others
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Timeline
GetHuman-beauspan started working on this issue
Aug 10th, 2018 4:49pm
GetHuman-beauspan indicated the issue is not fixed yet.
Aug 11th, 2018 5:49pm
GetHuman-beauspan indicated the issue is not fixed yet.
Aug 19th, 2018 1:20am
GetHuman-beauspan indicated the issue is not fixed yet.
Aug 19th, 2018 1:25am