My mother died on *-**-****. I just received a call from her bank saying that Ancestry...

GetHuman-rbmer's customer service issue with Ancestry.com from July 2018

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The issue in GetHuman-rbmer's own words
My mother died on *-**-****. I just received a call from her bank saying that Ancestry.com had just billed her credit card for $**.**. I do not know if or when she joined Ancestry, and why there was a billing at this time. As her personal representative I went into Ancestry.com to check on her account status. I was told there was no account under her credit card number. Her name is Nancy Roverta Beymer. I need to make sure that she is no longer a member, if she indeed was. And she should not be charged for a service she could not have used.
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Ancestry.com

Customer service issue
Reported by GetHuman-rbmer
Jul 24th, 2018 - 10 mons ago
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-rbmer started working on this issue
Jul 24th, 2018 8:10pm
GetHuman-rbmer confirmed the issue is fixed. Hooray!
Jul 24th, 2018 9:35pm