guess they won,t do anything but take your money!

GetHuman895548's customer service issue with Ancestry.com from July 2018

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The issue in GetHuman895548's own words
get what i paid for. i understand it is a lot cheaper than what i paid! ... I am terminally sick with chronic kidney disease. I have been in hospital so much surgeries, infections I can not remember. A while back I ordered the dna kit for $***.**. I was hospitalized prior to receiving the kit. It got lost*misplaced and my garage burned down. I thought my family put it in subject garage and it burned up! Well I just found it under my lazy boy where it apparently sled down in the chair! I just found it! Could not believe! the number on activate folder are H*U-*P*D-*S*M-*Q*S. I do not know if it was ever activated. I have opened it and there is a bar code on back of shipping box to return kit after completing it. This has never been done or sent to you. is there anyway this can be performed since it never was compeleted or mailed, please! My name is Charles Lee Hurst, Jr., born in Portsmouth Va ***** on ** May **** at Maryview Hospital. My home phone is ***-***-****, mother's residence. First call my cell number that is always with me unless I am insurgery and you have my permission to discuss anything with her if i can not talk on my cell. Her name is Mary Hurst. My cell * is ***-***-****, feel free to call anytime on MY CELL. Respectfully thank you and your assistance is appreciated!
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Ancestry.com

Customer service issue
Reported by GetHuman895548
Jul 19th, 2018 - a yr ago
I have an issue with Ancestry.com too
Fixed
Seen by 6 customers so far
Similar issue to 978 others
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman895548 started working on this issue
Jul 19th, 2018 2:54am
GetHuman895548 indicated the issue is not fixed yet.
Jul 19th, 2018 3:09am
GetHuman895548 indicated the issue is not fixed yet.
Jul 20th, 2018 6:13am