Hi,*I have been trying to get my husbands DNA test registered. But, as I used MY credi...

GetHuman843565's customer service issue with Ancestry.com from July 2018

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The issue in GetHuman843565's own words
Hi,*I have been trying to get my husbands DNA test registered. But, as I used MY credit card to buy it, they think it's for me. The only options are me, or my child when they ask who it is for? Finally, I said he was my child but that didn't work either. I sent an e-mail about this last week but got no answer! I didn't send it thru this . But, I am upset this is not as easy, as it said in the ad. Why can't I put HIS name on the blank space, where it says who it is for?
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Ancestry.com

Customer service issue
Reported by GetHuman843565
Jul 2nd, 2018 - a yr ago
I have an issue with Ancestry.com too
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Seen by 4 customers so far
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Timeline
GetHuman843565 started working on this issue
Jul 2nd, 2018 8:51pm