I have not received my dna test results and it has been ten weeks since you received my kit.

GetHuman819259's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
The issue in GetHuman819259's own words
The problem: I have not received my dna test results and it has been ten weeks since you received my kit.
GetHuman819259 did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman819259 fixed the problem
We are waiting for GetHuman819259 to fix the problem and share the solution with the rest of us customers.
Please help with my Ancestry.com issue
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman819259
Jun 25th, 2018 - 6 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 10 customers so far
Similar issue to 794 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman819259 started working on this issue
Jun 25th 6:34pm
GetHuman819259 indicated the issue is not fixed yet.
Jun 28th 10:25pm