I have questions concerning the results of my DNA testing. It indicated that Kenneth Ra...

GetHuman-dmsamsel's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
I was trying to get an accurate result. ... I have questions concerning the results of my DNA testing. It indicated that Kenneth Ramming was a * or * cousin, He is my second cousin. His father and my maternal grandmother were siblings. The Rammings were German. My results do not show German ancestry. My solution would be to redo the test
It was frustrating when my results didn't show German heritage which was a known fact
Repeat test
I am a new customer, but I paid for and expected correct information.
Sen previous email to Ancestry.com
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Ancestry.com

Ancestry DNA
Customer service issue
Reported by GetHuman-dmsamsel
Jun 25th, 2018 - 2 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-dmsamsel started working on this issue
Jun 25th 2:30pm
GetHuman-dmsamsel indicated the issue is not fixed yet.
Jun 25th 10:04pm
GetHuman-dmsamsel indicated the issue is not fixed yet.
Jun 25th 10:12pm