Am unable to activate Ancestry DNA kit for my husband. Instructions offer only for mys...

GetHuman-erhedges's customer service issue with Ancestry.com from June 2018

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The issue in GetHuman-erhedges's own words
Am unable to activate Ancestry DNA kit for my husband. Instructions offer only for myself or child. E-mail is in my name, he does not have one - we both use mine. I have a land-line and do not receive text. Can someone call me at *-***-***-****
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Ancestry.com

Customer service issue
Reported by GetHuman-erhedges
Jun 25th, 2018 - 5 mons ago
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GetHuman-erhedges started working on this issue
Jun 25th 1:58pm