Trying to activate an ancestry dna kit for my husband. Our e-mail is in my name and I c...

GetHuman-erhedges's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
Trying to activate an ancestry dna kit for my husband. Our e-mail is in my name and I can't seem to activate the test for him. He does not have an e-mail account in his name - we use mine for the both of us.
I trust that Ancestry.com will make this right and come up with a resolution that is fair.
Help with my Ancestry.com issue
How GetHuman-erhedges fixed the problem:
call Ancestry directly. I tried everything first - doing it myself, chat line and ended up speaking to a live person - problem was corrected on the second call. First call I was on line for ** minutes and got disconnected.
I have an issue with Ancestry.com too
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman-erhedges
Jun 25th, 2018 - 2 mons ago
I have an issue with Ancestry.com too
Fixed
GetHuman-erhedges shared how to fix
Seen by 6 customers so far
Similar issue to 787 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-erhedges started working on this issue
Jun 25th 1:53pm
GetHuman-erhedges confirmed the issue is fixed. Hooray!
Jun 27th 3:38pm