having trouble downloading my results

GetHuman-rjgates's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
The problem I ran into: having trouble downloading my results
I trust that Ancestry.com will make this right and come up with a resolution that is fair.
Help with my Ancestry.com issue
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman-rjgates
Jun 25th, 2018 - 2 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 4 customers so far
Similar issue to 783 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-rjgates started working on this issue
Jun 25th 3:29am
GetHuman-rjgates indicated the issue is not fixed yet.
Jun 25th 5:14am
GetHuman-rjgates indicated the issue is not fixed yet.
Jun 27th 3:46am