having trouble downloading my results

GetHuman-rjgates's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
The issue in GetHuman-rjgates's own words
The problem: having trouble downloading my results
GetHuman-rjgates did not yet indicate what Ancestry.com should do to make this right.
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Ancestry.com

Customer service issue
Reported by GetHuman-rjgates
Jun 25th, 2018 - 4 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 4 customers so far
Similar issue to 783 others
0 customers following this
Items needed
Account holder name
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Email address on account
Your birthday
Timeline
GetHuman-rjgates started working on this issue
Jun 25th 3:29am
GetHuman-rjgates indicated the issue is not fixed yet.
Jun 25th 5:14am
GetHuman-rjgates indicated the issue is not fixed yet.
Jun 27th 3:46am