Hi, I recently submitted a complaint via your web site, I am still waiting a response...
GetHuman787106's customer service issue with Ancestry.com from June 2018
Help with my Ancestry.com issue
The issue in GetHuman787106's own words
Hi, I recently submitted a complaint via your web site, I am still waiting a response.**I will tell the story again.**I tried the free subscription and found it wasn't a lot of help as you were unable to access the information discovered by Ancestry, so I cancelled within a day or so. Checking my bank statements a couple of weeks ago I noticed I had been charged a months subscription I emailed your office and was told there was no record of my cancellation. Accepting the fact I had probably made a mistake I decided to use short time left on my sub. only to find the same problem, there would be information on a search, but when I try to open it I am directed to the subscription page about **% of the time, meaning I have to log off and back on a number of times to access the information, even then there were times I still couldn't access the information.**To be honest since using the paid subscription I was tempted sign up again as I found a lot of information I didn't find on other sites, but constantly logging in and out was doing my head in and there was some information which just would not open. **On my last email to you I simply asked if you could rectify this problem so as I may use the time left constructively.**Regards,**Duncan Mitchell email *****@***.com
GetHuman787106 did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman787106 fixed the problem
We are waiting for GetHuman787106 to fix the problem and share the solution with the rest of us customers.
Please help with my Ancestry.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.