Hi, I recently submitted a complaint via your web site, I am still waiting a response...

GetHuman787106's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
The issue in GetHuman787106's own words
Hi, I recently submitted a complaint via your web site, I am still waiting a response.**I will tell the story again.**I tried the free subscription and found it wasn't a lot of help as you were unable to access the information discovered by Ancestry, so I cancelled within a day or so. Checking my bank statements a couple of weeks ago I noticed I had been charged a months subscription I emailed your office and was told there was no record of my cancellation. Accepting the fact I had probably made a mistake I decided to use short time left on my sub. only to find the same problem, there would be information on a search, but when I try to open it I am directed to the subscription page about **% of the time, meaning I have to log off and back on a number of times to access the information, even then there were times I still couldn't access the information.**To be honest since using the paid subscription I was tempted sign up again as I found a lot of information I didn't find on other sites, but constantly logging in and out was doing my head in and there was some information which just would not open. **On my last email to you I simply asked if you could rectify this problem so as I may use the time left constructively.**Regards,**Duncan Mitchell email *****@***.com
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Ancestry.com

Customer service issue
Reported by GetHuman787106
Jun 15th, 2018 - 9 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 7 customers so far
Similar issue to 657 others
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Timeline
GetHuman787106 started working on this issue
Jun 15th, 2018 1:22pm
GetHuman787106 indicated the issue is not fixed yet.
Jun 15th, 2018 2:23pm