My wife (Kathy Holen) sent in her saliva sample sometime shortly after Christmas. She w...

GetHuman778657's customer service issue with Ancestry.com from June 2018

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The issue in GetHuman778657's own words
My wife (Kathy Holen) sent in her saliva sample sometime shortly after Christmas. She waited about * weeks and received an e-mail that it couldn't be used. So they sent another kit. She sent it in once again and JUST received another e-mail (after another * weeks) that it couldn't be used. They're sending ANOTHER kit. What's up??? How does she get her results????? Do they wait too long before running the analysis? How does she get a refund as there seems to be no guarantee that she'll ever receive the results that were promised.
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Ancestry.com

Customer service issue
Reported by GetHuman778657
Jun 12th, 2018 - 9 mons ago
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GetHuman778657 started working on this issue
Jun 12th, 2018 11:28pm