Two people on my tree has been combined into one person's profile. Every time I search...

GetHuman-genceref's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
The issue in GetHuman-genceref's own words
I was trying to separate two people who should not be combined. My grandmother had two husbands. In researching husband **, information*comes us for husband **. For some reason they are combined. ... Two people on my tree has been combined into one person's profile. Every time I search for ** , the second person's name and facts comes up. If I try to search one*person in my tree, the other person's facts come up.
Everyone on the tree is an individual. They don't share their profile with*anyone. When you research any aspect of their life, you don't get information*about another party (husband **).
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How GetHuman-genceref fixed the problem
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Ancestry.com

Customer service issue
Reported by GetHuman-genceref
Jun 12th, 2018 - 9 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 7 customers so far
Similar issue to 623 others
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Timeline
GetHuman-genceref started working on this issue
Jun 12th, 2018 6:41pm
GetHuman-genceref indicated the issue is not fixed yet.
Jun 12th, 2018 11:17pm
GetHuman-genceref indicated the issue is not fixed yet.
Jun 12th, 2018 11:28pm
GetHuman-genceref indicated the issue is not fixed yet.
Jun 13th, 2018 8:17pm
GetHuman-genceref indicated the issue is not fixed yet.
Jun 15th, 2018 8:46pm