Two people on my tree has been combined into one person's profile. Every time I search...
GetHuman-genceref's customer service issue with Ancestry.com from June 2018
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The issue in GetHuman-genceref's own words
I was trying to separate two people who should not be combined. My grandmother had two husbands. In researching husband **, information*comes us for husband **. For some reason they are combined. ... Two people on my tree has been combined into one person's profile. Every time I search for ** , the second person's name and facts comes up. If I try to search one*person in my tree, the other person's facts come up.
Everyone on the tree is an individual. They don't share their profile with*anyone. When you research any aspect of their life, you don't get information*about another party (husband **).
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