I got my Ancestry DNA results by email (mid April ****), and looked at them, but did no...

GetHuman-sturgise's customer service issue with Ancestry.com from June 2018

Help with my Ancestry.com issue
The issue in GetHuman-sturgise's own words
I got my Ancestry DNA results by email (mid April ****), and looked at them, but did not have time at that moment to download them or print them out, so I marked the emails "unread" so I could return later and document them. I just returned to them and found the emails, but when I opened them the pages were blank. Did you "time them out"?.*Could I get them sent again?*They were important to me!*Terry C. Sturgis
GetHuman-sturgise did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-sturgise fixed the problem
I called in and was swiftly helped
Please help with my Ancestry.com issue
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman-sturgise
Jun 10th, 2018 - 10 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 8 customers so far
Similar issue to 100 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-sturgise started working on this issue
Jun 10th, 2018 12:10am
GetHuman-sturgise confirmed the issue is fixed. Hooray!
Jun 10th, 2018 1:10am
GetHuman-sturgise confirmed the issue is fixed. Hooray!
Jun 10th, 2018 1:12am
GetHuman-sturgise confirmed the issue is fixed. Hooray!
Jun 13th, 2018 8:48pm