I submitted my Ancestry DNA Kit and it was received May * ****. Today June *, I called...

GetHuman-jackbe's customer service issue with Ancestry.com from June 2018

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The issue in GetHuman-jackbe's own words
I submitted my Ancestry DNA Kit and it was received May * ****. Today June *, I called to check on why it shows "only received"! In speaking with a customer service rep "Tina", I was told it hasn't even begun to be processed after having it now for * weeks, this is totally unaccepatable!*I would like a full refund and will take my business to "**andme" .*My wife has done both Ancestry DNA last year and "**andme" the first of May of this year, she already has herhad her results after * weeks.**Ancestry is not giving excellent support service for your DNA testing. **Just refund my money and forget completeing the DNA results I sent in.**Jack Bennett******@***.com
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Customer service issue
Reported by GetHuman-jackbe
Jun 9th, 2018 - a yr ago
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GetHuman-jackbe started working on this issue
Jun 9th, 2018 7:19pm