I called Ancestry about a month ago because I was having problems logging in. After I g...

GetHuman761854's customer service issue with Ancestry.com from June 2018

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The issue in GetHuman761854's own words
I called Ancestry about a month ago because I was having problems logging in. After I got logged in I found that most of my information was gone especially in my shoe box all the information was gone. I the agent told me that they would investigate and get back to me by email. I have heard from Ancestry about other things but not about the problem. I went into my account this evening and the information on my tree is mostly gone I need to know what can be done. I spent a lot time putting this information together. Thank you Alberta Ryan
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Ancestry.com

Customer service issue
Reported by GetHuman761854
Jun 8th, 2018 - a yr ago
I have an issue with Ancestry.com too
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Seen by 2 customers so far
Similar issue to 657 others
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Timeline
GetHuman761854 started working on this issue
Jun 8th, 2018 12:52am